Joy has worked in financial services since 2008. She previously worked at Westpac Banking Corporation in Sydney (one of the four big banks in Australia) where she practised within the premium financial services space as an Advanced Financial Planner. Since moving to the UK, Joy has become Level 4 qualified and now looks after both personal and corporate clients as Head of Hartsfield Planning.
Joy is also delighted to have been nominated as a finalist in three categories of the Women in Financial Advice Awards 2020.
Statement of professional standing
All financial planners and advisers must have an up-to-date Statement of Professional Standing (SPS). This shows they are suitably qualified for the position and have carried out the required amount of Continuous Professional Development (CPD).
You can see the qualifications Joy holds by clicking the button below.
Diploma in Regulated Financial Planning – DipPFSThe Level 4 Diploma meets the FCA’s qualification requirements for retail investment advisers, demonstrating core technical knowledge and financial planning capabilities across six core areas.
Certificate in Mortgage Advice – Cert CII (MP)The Level 3 Certificate meets the FCA’s qualification requirements for mortgage advisers. It develops an understanding of the sector and the mortgage process, enabling advisers to meet individual client needs.
Certificate in Leadership and Management – ILMThe Level 4 Certificate demonstrates a focus on managing individuals within an organisation and supporting their wellbeing.
Diploma of Financial Planning – Kaplan Professional AustraliaDemonstrates technical knowledge in investment, taxation, estate and succession planning, and client engagement skills.
Advanced Diploma of Financial Planning – Kaplan Professional AustraliaTax Planning and Estate Planning
Bachelor of Business – Australian Catholic UniversityFinancial Services
Financial Services, Regulation and Ethics (R01)Assesses a knowledge and understanding of the financial services industry, including regulation, legislation and the Code of Ethics.
Investment Principles (R02)Assesses a knowledge and understanding of investment products and the application of the investment advice process.
Personal Taxation (R03)Assesses a knowledge and understanding of the UK taxation system, and the ability to analyse the taxation treatment of individuals and trusts during the investment advice process.
Pensions and Retirement Planning (R04)Assesses a knowledge and understanding of an ability to analyse pension and retirement planning issues.
Financial Protection (R05)Assesses a knowledge and understanding of an ability to analyse financial protection planning issues.
Financial Planning Practice (R06)Assesses advisers financial planning capabilities. Tests the practical application of technical knowledge and planning skills already gained, supporting the provision of competent and appropriate advice.
Mortgage Advice (CF6)The objective of this unit is to develop an understanding of the various types of mortgage product and repayment options and the giving of mortgage advice.
Accreditations and awards
What matters most
What matters most to Joy about working for Hartsfield?
It has always been a priority for me to work for an organisation that is fair and transparent. And that is certainly the case at Hartsfield.
I treasure working for an organisation that is agile and able to adapt to the changing needs of its staff and clients. Having fewer barriers to decision-making has meant Hartsfield has been able to truly provide quality, tailored advice. From an employee perspective I have benefitted from this in many ways. Most notably adapting my role to suit my strengths rather than working along the lines of an ‘off the shelf’ job description. This has fuelled my ambition and has inspired me so much that my work doesn’t feel like a chore but a passion.
What matters most to Joy about her specific role?
I am passionate about making sure that clients have a thorough understanding of their advice and their own circumstances so that they can plan for the future with confidence.
I always try to ensure that I spend time with clients explaining my advice, what their options are and working together to come up with a plan that suits them.
I’m not into bamboozling people with fancy jargon or unnecessarily complex strategies. Sometimes the simple route is the best. And if it’s not, then it’s important that all parties understand the positives and negatives of any decision. It’s my role to inform and empower people.
What matters most to Joy outside of work?
This is an easy one; definitely my family. I have a young family, my eldest is Harry and youngest Matilda who are 14 months apart. Being a parent has been my most life changing and most positive experience to date.
In addition to that my husband and I love to travel, having met in my home country of Australia, then spending a few months touring South East Asia and Europe. We also love fine dining and concerts. We are looking forward to exploring more of the UK with the kids and taking them back to Australia to meet my wider family in the future.
Get in touch
If you’d like to speak to us or book an initial meeting, you can contact us directly or, alternatively, drop us a message here.