Joy West

Director of Hartsfield Trustee

0117 363 4673


Joy started working in the financial services industry in 1973 when she was just 17. During her career, she has worked for insurance companies, financial advisers and trustee services companies prior to setting up Hartsfield Trustee Services around ten years ago.

Joy has worked in a wide range of roles from clerical positions through to office manager and technical director.  She has been involved with SSAS in one way or another since the 1970s, when the concept of setting up schemes for the directors of small companies where they had some control over their investments including self-investment in their own companies, was first developed. 

Joy currently sits on the committee for the Association of Member Directed Pension Schemes (AMPS) where she is the Membership Secretary. AMPS is the trade association for SIPP and SSAS providers and practitioners.

What matters most

What matters most to Joy about working for Hartsfield?

Maintaining the Hartsfield team spirit is important to me and I believe it is essential that we retain the family feeling we have here. We spend a lot of our time at work and as a result our colleagues become part of our extended family.

What matters most to Joy about her specific role?

I like helping people generally; getting to know a bit about their lives, their hopes and aspirations, and making some small contribution in helping them achieve their ambitions and goals (at least as far as their pension scheme is concerned). It matters to me that we do a good job, that we do a professional job, and that we work with people who appreciate what we do.

What matters most to Joy outside of work?

Outside of work, I like spending time with my friends and family and getting away from it all with some quiet countryside walks. I would love to own a narrowboat one day, and cruise our beautiful inland waterways; there is a great deal of interesting history attached to the canals.
I have been involved with various community fundraising activities over the years, both with the primary school attended by both my sons, and with the Scouting Association, where I was at various times a Cub Leader and Assistant Scout Leader. (In theory I should be good with knots, but I still need to refer to a book!) I am proud to have been asked to be Chair of Trustees for the Sarah Jayne Charitable Trust recently too, and am looking forward to becoming more involved with this.

Get in touch

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